Refunds/Exchanges
Refunds & Exchanges
Bulk savings
Buying formula in bulk is the best value: fewer orders and a lower price per item. Bulk options are updated daily. If the option you need isn't available, email us at customercare@myroyalbaby.shop or check back soon.
Returns
For safety and hygiene reasons, we're unable to accept returns on any of our products, except where required by law.
Cancelling or changing an order
Need to make a change? Email us at customercare@myroyalbaby.shop as soon as possible. We can cancel or change your order until it has been processed and the shipping label is printed. After that, it's already on its way.
Damaged, wrong or missing items
If your order arrives damaged, incomplete or with the wrong item, email us within 7 days of delivery with your order number and photos of the items and packaging. Please keep the original box until the issue is resolved.
- Cans that are punctured, leaking, or dented on the seam or rim count as damaged.
- Small dents on the body of a can don't affect the product and aren't considered damage.
We'll open a claim with the courier and once the claim is approved, we'll send a replacement or issue a refund
This policy may be updated from time to time.