Shipping Policy
Shipping Policy
Processing your order
All orders ship directly from our European warehouse. Orders are processed Monday to Friday and usually ship within 24-48 hours. Orders placed on weekends or holidays are processed the next business day. During busy periods, processing may take a little longer.
Shipping costs and delivery times
- Free expedited shipping on orders over $100 (or the equivalent in your local currency)
- Estimated delivery: 1-4 business days via express after your order ships
Delivery dates are estimates provided by the courier and may change, especially during the holiday season.
Where we ship
We currently ship to the European Union, the United Kingdom, the United States and Canada.
Customs and import duties
Import duties and taxes on your order are prepaid by us, so in most cases there's nothing extra to pay on delivery. Please note that customs offices in the United Kingdom and Canada may occasionally charge an additional fee on delivery. These fees are set by local customs and are outside our control. If this happens, please contact us at customercare@myroyalbaby.shop and we'll help however we can.
Tracking your order
Once your order ships, you'll receive an email with your tracking number.
Delayed, lost or damaged parcels
Once your parcel leaves our warehouse, delivery is handled by the courier. If your tracking shows "delivered" but you haven't received it, please:
- Check your shipping address in your order confirmation
- Look for a delivery notice
- Check around your door, mailbox and with neighbours or household members
If you still can't find it, or if your order arrives damaged, email us at customercare@myroyalbaby.shop within 7 days of delivery. We'll open a claim with the courier and keep you updated until it's resolved.
Incorrect addresses
Please double-check your address at checkout. If an order is returned to us because of an incorrect address, we'll contact you to arrange reshipping.